PERIMETER 81 DISCONNECT AND RECONNECT OPTIONS (KB00026)

PERIMETER 81 DISCONNECT AND RECONNECT OPTIONS (KB00026)

If you try to connect to Encompass and get "REQUEST ORIGINATED FROM OUTSIDE IP RANGE", Perimeter 81 is not running on your machine. Follow the instructions below 

If you lose connection to the internet or Perimeter 81 tries to connect when you are not connected to the internet, you may need to sign on to Perimeter 81 or if Perimeter 81 gets stuck trying to disconnect or connect.  There are 2 options to correct this issue. 

NOTE - Workspace is ffiloans  - Username is your email but with domain of @ffiloans.com


Check to see if Perimeter 81 is on or off. 
Click on the up caret in the task bar


Green dot - connected, Red dot - not connected
​

OPTION 1A - Connect to the FFILOANS workspace

OPTION 1B - Sign out and Sign in again out from Perimeter 81 APP

If you are stuck on "CONNECTING",

Click on Sign Out



Click Sign Out


Click Sign In



Click Sign In from your browser




OPTION 2 - RESTART YOUR COMPUTER

RESTART FROM WINDOWS START BUTTON

Right-click the Start button on the taskbar. Select "Shut down or sign out" from the menu that appears, and select "Restart"


OPTION 3 - END PROCESS USING TASK MANAGER AND RESTART PERIMETER 81 MANUALLY.

OPEN TASK MANAGER


Method 1:  Ctrl+Shift+Escape
Simply press Ctrl+Shift+Escape on your keyboard to bring up Task Manager.

 

Method 2: Ctrl+Alt+Delete
On the keyboard, press "Ctrl + Alt + Delete," you will see few options. To open Task Manager, select "Task Manager."


Method 3: Start Button
To open Task Manager, right-click the Start button  on the taskbar. Select "Task Manager" from the menu that appears, and Task Manager will be launched.

Use one of the methods above to open the task manager. Right click the task you want to end (in this case Perimeter 81) and click End Task

Once the task has ended

RESTART PERIMETER 81

Open Perimeter 81 by clicking in the search and typing Perimeter 81.  Once you click on the app

CONNECT TO PERIMETER 81

Put your cursor on the Quick Access FFILOANS and click Connect


PUBLIC IP  

Perimeter 81 will connect and display the Public IP (indicating you are connected)  and the option to disconnect






 


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