FINDING YOUR PC (SYSTEM) NAME (KB00009)
You can easily locate your PC (System) name through the System Information App
Type System Information into the search bar and then click on the System Information App
Locate System name (red arrow below)
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ENCOMPASS SYSTEM REQUIREMENTS (KB00006)
Before downloading or applying any new Encompass release, it is important to verify the latest system requirements for Encompass client machines. Please review the System Requirements for Encompass to ensure your environment meets the requirements ...
RACKSPACE EMAIL - ADDING A SIGNATURE (KB00025)
Adding Rackspace Signature Please follow this link for instructions: Add a signature to Rackspace Email - Adding Image to your signature (you can only add one image) You can obtain the FFI Logo image file from Marketing ...
LOOKUP, RESET BORROWER INFORMATION - CONSUMER CONNECT (KB00017)
There are times when a borrower will forget their USERNAME, need their ACCOUNT UNLOCKED or need their PACKAGE LINK. Every Loan Officer has the ability to look for loans and see the USERNAME, UNLOCK ACCOUNT and get PACKAGE LINK. This capability allows ...
ADDING ZOHO ASSIST REMOTE AGENT TO YOUR MACHINE (KB00028)
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EMAIL ON PHONE (KB00023)
RACKSPACE EMAIL ON YOUR PHONE You can get personalized instructions for setting up your email on your phone by doing the following Go to https://emailhelp.rackspace.com/ Enter your (Name)@1stfinancialinc.com email address and password You must use ...